FAQs
Got questions? We have the answers.
Product
What sizes do you offer?
Our collections are designed for early-teen girls. A detailed size guide is available on each product page to help you find the right fit.
How should I care for my items?
We recommend washing in cold water and air drying to maintain shape and fabric quality. Always follow the care label inside each garment.
Are your fabrics suitable for sensitive skin?
Yes. Our pieces are made from thoughtfully selected materials designed for everyday comfort.
Will items be restocked?
Some core styles may return, but seasonal pieces and limited edits may not be restocked once sold out.
Shipping
Do you offer free shipping?
Yes. We offer free shipping on all orders over $50. Orders under $50 have shipping rates calculated at checkout.
How long does processing take?
Orders are processed within 1–3 business days.
How long does delivery take?
Delivery times vary based on location and shipping method selected at checkout.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive a tracking link via email.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for items that are unworn, unused, and in original condition with tags attached.
Do you offer refunds?
We offer exchanges for eligible items. Refund eligibility may vary depending on the situation — please contact us for assistance.
How do I start a return or exchange?
Email us at hello@zioteens.com with your order number and reason for return. Our team will guide you through the next steps.
Who covers return shipping?
Customers are responsible for return shipping unless the item arrives damaged or incorrect.
General Information
How can I contact ZIŌ?
You can reach us anytime at hello@zioteens.com.
How can I stay updated on new collections?
Join our newsletter to receive updates on new releases and stories.
Are your collections limited?
We focus on thoughtful drops rather than fast trend cycles. Some pieces may be limited in quantity.
Product
What sizes do you offer?
Our collections are designed for early-teen girls. A detailed size guide is available on each product page to help you find the right fit.
How should I care for my items?
We recommend washing in cold water and air drying to maintain shape and fabric quality. Always follow the care label inside each garment.
Are your fabrics suitable for sensitive skin?
Yes. Our pieces are made from thoughtfully selected materials designed for everyday comfort.
Will items be restocked?
Some core styles may return, but seasonal pieces and limited edits may not be restocked once sold out.