Refund policy

At ZIŌ, we design with intention — and we stand behind every piece.

30-Day Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unworn and unused
• In its original condition
• With all original tags attached

Items that show signs of wear, washing, or alteration will not be accepted.

Exchanges

We offer exchanges only for items that meet the return criteria above.

If you would like to exchange your item for a different size or style, please contact us within 30 days of receiving your order.

How to Request a Return or Exchange

To begin the process, email us at: hello@zioteens.com.

Please include:

• Your order number
• The item(s) you wish to return
• Reason for return or exchange

Our team will guide you through the next steps.

Additional Notes

• Shipping costs are non-refundable.
• Customers are responsible for return shipping unless the item arrives damaged or incorrect.
• We recommend using a trackable shipping service for returns.